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Shipping & Returns

Delivery

Please estimate your delivery once you have added products to your cart. This will give you the best indication of delivery timeframes and costs. We provide an economical shipping method and an express shipping method.

Express Shipping: 7-10 Days (2 weeks, tracked).

Economic Shipping: 10-20 Days (4 weeks).

Orders are dispatched within 1-2 business days of receipt of payment. Tracking can be provided on Express shipped orders. If at any stage you would like an order status update or shipping tracking information then please contact us.

When you submit an order you will be sent an order invoice via email. Your order invoice will contain all the relevant information about your order including our customer service contact number.

When your order is shipped you will be notified by email.

Warehouses

Our products ship from an international dispatch facility in the U.K. In most cases they will ship direct from our Australian warehouse however sometimes we may have to ship from our international warehouses. For example, if we sell out of a particular item, we will still fulfil orders while we wait for new stock to arrive.

Refund Policy

If you are not satisfied with our products then we will issue you a refund or exchange as per the conditions described in "Conditions for Returning a Product" below.

Conditions for Returning a Product

You can return certain products to us within 3 months of receiving the product under the following conditions:

  1. The product is not susceptibleto spoilage in extreme temperatures or unstable environments.
  2. The product is unopened. Once you open the product and break the safety seal, then we cannot accept it for returns.
  3. The product was received more than 3 months prior. We cannot sell a product this is too close to its expiry date.
  4. The product is not damaged and is in its original condition as it was received.

Contact us if you need to return a product or speak to a customer service representative.