COVID-19: Due to COVID delivery timeframes are impacted. Please take note of the updated times during checkout.

 

Xmas Period: Store is currently not taking new orders until January 15 2024.

 

 

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Shipping & Returns Policy

Shipping Information

Worldwide shipping is available on selected products. Please see the shipping tab on each product to see the shipping detinations and timeframes.

Please estimate your delivery once you have added products to your cart. This will give you the best indication of delivery timeframes and costs. We provide an economical shipping method and an express shipping method.

Express Shipping: 7-10 Days (2 weeks, tracked).

Economic Shipping: 10-20 Days (4 weeks).

Note: Due to the COVID-19 pandemic, deliveries are taking around double the usual timeframes.

Orders are dispatched within 1-2 business days of receipt of payment. Tracking can be provided on Express shipped orders. If at any stage you would like an order status update or shipping tracking information then please contact us.

When you submit an order you will be sent an order invoice via email. Your order invoice will contain all the relevant information about your order.

When your order is shipped you will be notified by email.

The shipping service on orders placed through this website does not utilise a signature on delivery service, therefore if you are not home at the time of delivery then your package may be left in a safe place at the discretion of the postal employee and in accordance with the postal service terms and conditions. There is no guarantee that your package will be taken to a local post office for you to collect at a later time.

Warehouses

Our products ship from an international dispatch facility in the U.K. In most cases they will ship direct from our Australian warehouse however sometimes we may have to ship from our international warehouses. For example, if we sell out of a particular item, we will still fulfil orders while we wait for new stock to arrive.

Refund Policy

If you are not satisfied with our products then we will issue you a refund or exchange as per the conditions described in "Conditions for Returning a Product" below.

Conditions for Returning a Product

You can return certain products to us within 3 months of receiving the product under the following conditions:

  1. The product is not susceptibleto spoilage in extreme temperatures or unstable environments.
  2. The product is unopened. Once you open the product and break the safety seal, then we cannot accept it for returns.
  3. The product was received more than 3 months prior. We cannot sell a product this is too close to its expiry date.
  4. The product is not damaged and is in its original condition as it was received.

Contact us if you need to return a product or speak to a customer service representative.