Frequently Asked Questions

Ordering Questions

What is the ordering process?

Our goal is to ensure a smooth and efficient ordering experience. Most orders are processed within 24-48 hours of receipt and are then forwarded to our dispatch department. Typically, orders are shipped within this timeframe during weekdays. If you place an order late on Friday or over the weekend, it will be processed on the next business day, which is Monday. You will receive a confirmation notification once your order is submitted and another notification when it is shipped.

Please note, certain products with short expiry dates, such as Symprove, are made fresh to order and may require 2-3 days for processing before shipping.

How do I place an order?

To place an order, simply add your desired items to the cart and proceed to checkout. You will be prompted to provide shipping information and payment details to complete your purchase.

What payment methods are accepted?

We accept a variety of payment methods including bank transfers, PayPal, and major credit cards. For a detailed list of payment options, please refer to our payment methods page.

Returns Questions

How do I return an item?

To return an item, visit the 'My Account' section of our website and use the return function. Follow the on-screen instructions to submit your return request. Alternatively, you may contact us directly to arrange a return.

What if my item is damaged or faulty?

If you receive a damaged or faulty item, please contact us immediately so we can address the issue and provide a resolution.

Shipping Questions

What are the shipping timeframes?

We offer two shipping options:

• Fast-Tracked Service: 2 weeks
• Standard Service: Up to 4 weeks

Each product page features a dedicated shipping information tab that details the specific shipping timeframes for that item.

For more details on shipping times, please visit our shipping and returns page.

Where are items shipped from?

Items are dispatched from either the U.K. or Australia, depending on stock availability. If local stock is depleted, orders may be shipped from our international facility in the U.K. All Symprove orders are dispatched from the U.K. due to the product's short shelf life and are made fresh to order.

Do you deliver internationally?

Yes, we do offer international delivery. If your country is not listed during checkout, please contact us for assistance.

How can I track my order?

Once your order has been shipped, you can request tracking information by contacting us. Please allow 1-2 days for tracking details to become available.