Frequently Asked Questions

Ordering Questions

What is the ordering process?

Most orders are processed within 24-48 hours and submitted to the dispatch department for processing. It is then shipped out shortly after. Most orders are shipped within 24-48 hours during weekdays. If you order late on Friday or on the weekend, then the order is processed on the next business day which is a Monday. You will receive a notification once your order is submitted and then another notification when it is shipped.

There are some exeptions to this with products that have short expiry dates, i.e. Symprove, and therefore this type of product is made fresh to order and may take 2-3 days to process before it is shipped out.

How to order?

Simply add an item to the cart and checkout by following the checkout process. Along the way you will need to supply basic information about where to send the order and then pay for the order.

What payment methods do you accept?

Please see here. It is bank transfer, Paypal and credit card.

Returns Questions

How do I return an Item?

This website has a return function which you can access in the 'my account' section of the website. Simply follow the prompts and enter the required information to submit a return. Alternatively, contact us to arrange it.

My item is damaged or faulty, what do I do?

Please contact us to investigate.

Shipping Questions

What are the shipping timeframes?

Please see our shipping and returns page. We offer 2 options. A faster-tracked service which is 1-2 weeks or a slower service that can take up to 4 weeks.

Where are items shipped from?

Please see our shipping and returns page. Items are shipped from either the U.K or Australia depending on stock availability. For example, if we run out of local stock, your order can be sent from our international dispatch facility in the U.K. All Symprove orders are dispatched from the U.K due to the short shelf life and they are made fresh to order.

Do you deliver internationally?

Yes, if your country is not listed during checkout then contact us.

How can I track my order?

Once your order is shipped you can request tracking information by contacting us. It can take 1-2 days for tracking information to show.